Customer Testimonials
I purchased a used Infinity Q50S and Colin was my salesman. He knowledge of the workings of the built in Navigation system was extensive. He knew how to program the car's many electrical components. He saved me reading the over 100 page users manual. I did not feel pressured to make a purchase. I just felt this car was right for me. Since I have now had the car for over 1 month, he has been in contact with me to make sure that I am enjoying it and if there were any problems. I mentioned the couple items that ...
Salesperson,(Toshi and Chris), the finance guy were very knowledgeable. The waiting time was long however before we could do the financing paperwork. The car was presented in excellent condition gassed up and ready to go. Coffee was a nice plus.
My third INFINITI, my second from this dealership. Have never had an issue with sales or service at the Lynnwood location. Everyone I have dealt with has been friendly, professional and courteous.
Had a good used car purchase experience working with Lucas. A pre purchase inspection by my independent mechanic turned up some issues, all of which were resolved by INFINITI to my satisfaction.
Purchased new INFINITI QX80 Excellent experience................They went out of their ways to ensure my wife and I are very satisfied with the car and the purchase. Favorite dealer
Quick and efficient. My vehicle was ready before promised time. The service consultant was quick to see me and attend to my reason for service.
David was excellent during my first service and recal work.. very happy with the service department..both personal and professional at the same time.. thanks for that.
Elizabeth was outstanding on how she took care of me and the car. When it was noticed that I needed extra service done. On a part that was failing. She arranged for a loaner car.
I wanted to leave this review due to my missing the opportunity to complete a survey on the service i received after taking my car in for service. Ben our service guy is very pleasant and he always follows thru with his promises. The experience is a breath of fresh air as you pull into the service bay and let the service department work their magic. While waiting there are refreshments for you to enjoy in a comfortable waiting area. After the car is serviced they wash and vacuum the vehicle and you are leaving with a clean car and ...
David Libby was amazing he was extremely insightful, respectful and very attentive and down right professional. I would most definitely return back to this location 👍 two thumbs up. Thanks David 😊
Everyone was very friendly and made the whole process easy. I bought a 6k car at a dealership that sells 60k cars and dont think I was treated any less valuable as a customer.
PHENOMENAL service. I called to get a service, since it was the closest dealership to me. Lucas helped me, and was BEYOND 5 star!! He got me in a loaner, helped me transfer everything, made sure I knew how to use the vehicle, emailed me frequently with updates and didn't pressure me in to services I didn't want. He was beyond personable, friendly and professional. He knew I was in a hurry, when I was coming to pick my car up. He had the payment processed, paperwork waiting, and my car was out being warmed up. He helped me ...
I called Shayne Hawkins to inquire about leasing. Incredibly helpful & knowledgeable. By 8:00 that evening my wife was driving off the lot with a big smile on her face. Very professional staff.
Just got a used car from them, 2013 honda accord coupe. Service was excellent and was treated very well, however, the gas tank was not filled up and within 5 days of purchasing the car i have to do an oil change. If you are going to buy a car from them make sure you chec EVERYTHING out because apparently they won't.
I had some service done on my G37 and the staff at Kuni Westside INFINITI once again did a spectacular job. My service advisor, Carrie Slaughter, did a great job at keeping me informed with the progress of the service, anything the technicians noticed, and explaining the work once completed. Upon picking up my vehicle I chatted for a while with the service manager, Tim Martin. To find a service manager willing to take some time out of his day to simply chit-chat with people is a welcome sight. Far too many dealers (and businesses in general) simply want to ...
I shopped for a used G37 for several months before buying one from another dealer. I wanted a "S" model which they did not have. I sure wish I had worked harder with Kuni to find the car I was looking for because I ended up buying a car that had a number of issues that were missed in the certification process. Both Carrie and Steven in the service department were very helpful in problem solving and fixing the issues. Diane in the sales department was also helpful and pleasant to work with.
I had a great experience with Kuni Westside INFINITI. This was my first time ever buying an INFINITI and using the Kuni dealership. It was a very satisfying experience and everything about them speaks to perfection! I am mostly excited about my G37x and it's power and handling ability. The staff (Tim, Roberta, Richard, Carrie) were all friendly and professional. I will be back!
I had a great experience with Kuni. The team took the time to answer all of my questions, and I appreciated having a loaner car to take home for the evening as I thought about which vehicle to purchase. I had intended to take an AWD Q50 home as that was what I hoped to purchase, but I found that the loaner wasn't actually AWD. The team apologized for the mix-up and I was able to test drive another AWD version the next day. Once I decided on the make/model, they were able to find a fit for ...
Great staff friendly and there wasn't any pressure to buy. This was one of the main reasons we returned to buy. Overall, a very pleasant experience.
A few months back, I purchased Acura RDX from these folks. I had Excellent experience throughout the whole process. The Sales person " Dawn" was precise, very helpful and emphasized so much on providing me a great experience. In the past, I had to haggle over everything at a dealership. Some dealership makes it so difficult for you to get out of there without buying something they were selling... You get out of there mentally and physically drained and hating them. The first time I went to Kuni, I spent 45 minutes learning about the car, the test drive and ...
I bought a new 2012 INFINITI G37X for my friend at this dealership. My first visit involved checking out their used car inventory when I was assisted by Dawn Adam. She was very helpful, patient, Smart and funny person to deal with. We test drove a G37 with Dawn during which she was so helpful and provided us with all the technical details and showed huge patience in answering all our questions. We didn't buy the car that day, as we felt it had more mile than what we anticipated to buy but asked her to give us a ...
Tim is very engaged and responsive with his customers. He was able to get me in and out very efficiently with minimal disruption to my day.
I went to Kuni Westside INFINITI looking to lease a G37x, but I left unable to negotiate a price to my liking. On my way home, I got into an accident in the vehicle I was planning to trade. The damage was minor, but was definitely going to take some time in a repair shop. I returned to the dealership and they took it in stride and said they would help me work through repairs. I am likely to improve my offer if they live up to their promises. I hope to soon be driving my new G37x. ...
Sales: Ok, with my past experience with Kuni, so I decided to trade-in for something newer car. Right after detail work, noticed some paint scratches on the left side of the front bumper, Joe M acknowledged and promised to take care of the paint as soon as the paint guy is available. Scheduled an appointment to take care of this. There is some good in people, I guess. Sales Manager (New Car): I had a bad start with car sales manager Jeff M. We all know that these guys play with the numbers, that is the bottomline. Well, he could ...
Really enjoyable and friendly staff, extremely nice/luxerious building. As with all car deals there was some heavy price negotiation but all ended well, Christina Cho is a very good saleswoman if you head down to this dealership try to work with her she is very friendly and enjoyable to work with. In total my experience was good and left happy with my decision.
Was in the market for an INFINITI FX. Remembered Kuni's tv commercials and stopped by, Worked with Jeff who understands the meaning of customer service. Everyone was friendly always willing to help in anyway even if it wasn't their department. Felt like a family business rather then receiving the "business". The entire staff from the owner Andrew on down made the buying experience a wonderful experience. We purchased a 2011 FX35 so impressed that I returned the next night and bought a 2011 G37X Coupe. That's how well the price point was for us! Each vehicle ...
My husband and I worked with the Staff At Kuni Infinity for 5 days, they tirelessy helped us find the very best option for our family based on our needs. There was no pressure and no attitudes - we recommend this dealer to anyone buying a car. We drove in the snow today in our beautiful Infinity and had no trouble getting up the hills of Lynnwood as we passed other cars. Additinally, I know we can call them at anytime if we have questions.
I bought a new 2011 INFINITI G37 one month ago at this dealership. My first visit involved checking out their used car inventory. Christina Cho was very helpful and patient with my wife & me as we test drove several models. We didn't buy that day, but made the decision later to buy a new G. We went back to Christina after checking models in Tacoma & Kirkland. As it turned out, the loaded G with the features & color that I wanted was on their showroom floor. Bought it & haven't regretted it. Christina was the best!
I called first to see if they had one of the XF35 that I was looking at on the website, and Marcus picked up the phone and said yes we do,so Jim & I when in to look at the used Infiniti's XF35's, and when we first walked in they made us feel right at home asking us if we would like something to drink,while we waited for Marcus we test drove two XF35's and Marcus made us feel right at home and took very good care of us, we end up buying a 2008 INFINITI ...
The service we received from the moment we arrived to the time we left was excellent. Everyone in the dealership including the owner acknowledged us and made sure our needs were being met. My husband and I were lucky enough to have our car serviced on the same day the owner was having an employee appreciation bbq for which we were invited to join. We had delicious hotdogs/hamburgers and if that wasn't enough we also walked away with some fabulous door prizes. It was easy to see that everyone who works there takes pride in their work and ...
I bought my new car 2 months ago. It was so nice working with Marcus. He really helped me a lot. Great dealership and a group of nice people!
Kuni Westside INFINITI was a great dealership to work with. I bought my new INFINITI G25x a month ago from them. They were very easy to work with. I got a price quote with them in email and they accepted the same low price when I went in person too. George Riad was the sales person I worked with. George showed the car to me and helped me test drive the car and explain all the features in it. I went there on a weekday evening and the entire team stayed till 10 and helped me finish the car purchase. ...
I really enjoyed working with George Riad - he was patient and very personable. I did not feel in the least bit that making the sale was more important than making the right sale for me. Shannon was also very helpful and friendly. I would highly recommend Kuni Westside Infinity to anyone.
I just purchased a Certified used car from the guys at Kuni. I could not be happier with the service, price, and how willing they are to make you happy. I have bought a decent amount of cars, but this was the best experience I have had. They will be the first dealership I call for my next car, no matter what brand. Marcus greeted us at the door and showed us to the car we were inquiring about. While he was grabbing the keys, the Sales Manager came out to talk to us about the car. After a test ...
A nice group of people to deal with. Just bought the car so don't have any experience to rate the service. Will know more in six months.
Went because I saw a car I was interested in online. The car was exactly as descriped and in great shape. It was a no pressure sale, they were very willing to negotiate a fair price that would be good for both sides. I didn't hear about them before I looked but will definitly recommend others take a look at what they got in the future, myself as well. The entire staff was very nice and all took the time to anwser all my questions with no wishy washy responses. Even took the time to send a thanks for ...
Excellent customer service and was very detailed about what was being serviced to my car. Explained good benefits and quoted me a very affordable price.
Always a pleasure to do business with a dealer that is so professional. The great service and kind/friendly personnal is appreciated. This dealership is a very welcome site for INFINITI owners in the area, and showcases the product in a very high degree of pride. Thanks!
My experience with Kuni Westside INFINITI was an excellent one. From the moment they picked me up at the mass transit station, to when we finished the deal and I drove away with my car, I was treated with respect and courtesy. Everyone at Kuni Wetsidemade sure that I felt comfortable and continually kept me up to date with the car buying process. Ken was a pleasure to work with over the phone and always promptly returned my calls. Michael made sure that. Every detail of the deal was explained and that I understood everything and Terry was able to ...
We had the best car-buying experience to date at the Lynnwood Kuni INFINITI dealership. Ken and Andrew were amazing to work with. Very knowledgeable, courteous with no pressure sales. We couldn't have asked for a better team. We will be going back for future car purchases. I can honestly say it was a pleasant experience which I think is rare.
The service was impeccable. The salesman met my needs beyond expectation and they answered all my questions. Each person was approachable and nice. I do not regret coming to Kuni. I would recommend this dealer to anyone and was a pleasure to do business with Kuni Westside INFINITI.
Again, Thanks all the people of Kuni Westside INFINITI, especially George Raid, he helps me a lot to get my favorite G37s C...he patiently answer my every single question even sometimes the question sounds not workable. Anyway i got a great deal from Kuni Westside INFINITI.
Excellent customer experience. I am the type of personality that dreads time at the car dealership since most dealers tend to be high-pressure, overbearing situations. Kuni is exactly what a car buying experience should be. Very friendly staff, informative and willing to do the little extras for you. Very candid conversations about price and their revenue model. They're not interested in having you as a one-time customer but rather would prefer to keep you satisfied with their service and keep you as a life-long customer...something all businesses should strive for. Will and already have recommended for friends and ...
Everyone I came into contact with was friendly, courteous and professional. I purchased the only M35h they had in stock (and expect to have for quite some time) so there wasn't as much wiggle room on price as I had hoped, which is why I gave that a 4 (they did budge a little bit). They've offered extensive training on this vehicle, which so far I haven't needed or had time for. They also let me drive the car off the lot and followed me to my office to pick up the check, which saved an extra ...
this is exactly what you want in a car buying experience: intelligent, respectful, honest people who can give you a great deal. A car is generally the second largest purchase you make, and in many ways more stressful than buying a house because it depreciates, and so value and quality are even more important. The fact that we made our purchase with such peace of mind is a testament to how good these guys are. I cannot say enough good things about this experience.
My 2009 G37X needed a replacement CD unit and Jerry not only supplied me with the right Information that I needed, but placed the order and notified me as soon as it hit his parts department. His in-depth knowledge of components that need to be replace has been a great help to me. I will continue go to him for advice on replacement parts and information on my outstanding orders. Thanks Again.
We came to Kuni Westside INFINITI after visiting several other dealerships (with horrible experiences). Immediately we felt a bit of hope in our car search. They have a wonderful variety, their pricing is awesome, and their staff were wonderful to work with! We left with the car we were looking for at a great price! We highly recommend them!
This was my first visit to Kuni INFINITI in Lynnwood, WA. I had to get my oil changed and assess some expensive replacements suggested by an other dealer on which I had my own doubts. My experience with this dealership has been outstanding and has revitalized my respect towards INFINITI. The people at this dealership truly care for the customer and provide you with an accurate picture of the condition of your car which I thought was rare in today's world. Service folks were just exceptional and such people are the key assets to an organization. The original price ...
I purchased a used 2008 INFINITI FX35. I began the purchase process using Edmunds.com and KBB.com to research a reasonably priced crossover SUV with the greatest positive feedback from prior users. These websites also provided a fair market value for the exact model and configuration that I decided to purchase. Then using craigslist.com and autotrader.com, I located cars at various dealers that matched my interest. Using only email and the telephone, I negotiated with Ken Galimanis for an exact purchase price, a slightly above blue book value for my beat up twelve-year old Nissan, and remarkably good ...
Usually I'm skeptical if I see all reviews are perfect scores. But we could not be happier with this car buying experience. Our contact person, George Riad, was such a sincere and straight forward person. There is no game playing at all. He found us the car we are looking for and provided detailed information. He also made many very helpful suggestions to us. When dealing with price, his manager Mitch sat with us for the session. It was straight eye to eye conversation. No back-and-forth "approval" is required. They offered a great price and also added ...
We received way better service and pricing than we expected. From the beginning the staff was friendly and we never got pressured into buying a car (other dealerships would have). We received frequent updates on the status and repair of our car. We didn't mind that our repair would take longer because we were provided a free loaner car for the time. Tim was very friendly and personable. He helped us find the best pricing and even informed us of discounts they offered. We're so satisfied with our service we will definitely be back for future repairs and ...
I had an excellent experience at Kuni Westside INFINITI in Lynnwood. I was interested in a used Mercedes on their lot and dropped in to check it out. Ken Galimanis was very helpful, wrote down and found the answers to all my questions, and was a critical part of making the experience really good. Sales Manager Terry Kuenzi was also a pleasure to work with. I wound up purchasing the car, but there was a minor issue they promised to fix so we made an appointment for the following week. Again, everything went as scheduled, no surprises, the work was ...
I went in for an oil change and to replace my left power-window motor. These guys did it for less than any other dealership around and even lower than a local mechanic shop's price. Also, they went ahead and replaced some parts due to a recall. Overall, I was very satisfied with them. If you have an INFINITI, I would highly recommend going to these guys and giving them a try.
This was my second service appointment with Kuni and both were great experiences. Everyone was so friendly, especially Gary. This appointment involved warranty work as well as service and a loan car was provided for my use. Gary kept me informed of progress along the way and made everything easy and convenient for my schedule. I would highly recommend this dealership.
Best car-buying experience ever as a single woman. I was looking at Acura and Lexus, but I loved the low-key, no pressure approach and emphasis on courtesy and customer service. Ask for Ken if you stop in...he is very good at listening to what your needs are and finding the car that best suits your needs. He was also very flexible in working around my schedule, and I wasn't forced to sit through 2 hours of negotiating hell in a tiny office - ba da bing, ba da boom - we were done and everyone was happy. I love ...
great people and great prices. everything was easy and smooth. i do like their email notification of service performed, makes it easier and saves time on phone conversations. loaner car was good and new. price was much cheaper than other dealership.
Kuni Westside INFINITI (KWI) has one of the friendliest, and the most professional staff in the business. My car buying experience at KWI was pressure free. Chris, and George were very patient with me. They let me test drive any car I chose. Terry, the sales manager, helped me with the pricing. Tim, the proud service manager, answered my service related questions, and showed me his organized, clean, and high-tech service bays. The money man, Michael was thorough, and answered my questions patiently. I left KWI with a big smile on my face, and a nice car to drive! Thank ...
This was by far the best customer service experience for me. I visited Inifinity of Kirkland and they wouldn't let me test drive w/o a credit check. All the parties involved were GREAT as Kuni and I will recommend them to my friends and family. Thanks you Kuni for your excellent service and for working such a great deal with a low interest rate!
Buying a vehicle is not always an easy task especially with two children. The dealership was a great family friendly place. The kids were comfortable and content. I appreciate the kindness and professionalism that we recieved from George and Michael. I would recommend Infinity Of Lynnwood to anyone shopping for a vehicle in the future.
The team went way out of it's way to help me. They even drove 40 miles to the airport to pick up my car to have it serviced, then drove it back to the airport lot so that it would be there ready for me when I returned from my trip. Every one was very professional throughout the sales process and never pushy or obnoxious.
Service work was unexpected - radiator blew on way to work one morning. I had the car towed to this dealer, obviously without the usual appt, and was greeted friendly and sat me to down see what happened and what was needed. They were very prompt and followed thru with what was promised. I just got the car back so can't as yet vouch for the quality of the work but it seems to be running great. Very impressed. And yes, I will go back.
I brought my INFINITI in for 7500 mile service, and the service staff gave great personalized service. They explained in detail the work that was being performed, and were very accomodating in accepting competitor's service coupons. They also have a comfortable waiting room with free wi-fi, refreshments, and a large flat panel tv. They were quick to address any concerns I had on my vehicle, and took down the needed information and pictures to get the warranty repair approved. I highly recommend this dealership's service department.
I hate the entire car buying process but Kuni Eastside made it easy. Late on a Thursday night, I called ahead to let them know I'd be coming by. When I showed up Ken was waiting and had a FX35 ready for a test drive. There was no pressure when I said I'd come back the next day and when I did show up the next day they made it quick and easy to complete the process. Best experience I've had buying a car.
Just got a new G25x from Kuni Westside INFINITI this past weekend and it was a great experience! My wife and I felt their sales staff Ken and Mitch were honest and very fair. Michael, in finance, was very clear and made it easy to understand our deal with the paperwork (great price on the maintenance program as well). Just a great overall experience! Car shopping and buying should be this way every time! Oh, the car... great product INFINITI! We thoroughly enjoyed our drive home to Portland, Oregon from Lynnwod, Washington. Thanks, again guys... nothing but good words ...
This was my first car buying/dealership experience. I was nervous since I am a young single professional woman. But I did my homework and found the used car I was looking for at Kuni Infinity. I went to the dealership pre-approved with an interest rate of 8% from a local Credit Union. When all was said and done Ken & Michael (finance manager)were able to get me approved at 5.74%!!!! They gave me a fantastic trade-in value, which enabled me to stay in the budget I had set. When I showed up to sign the paperwork, the fees were LESS ...
There was no pressure to buy. Andrew said he would take care of me and that is exactly what he did. I purchased a QX 56, used, at what I believe to be a very good price. In addition, he was more than fair with me on my trade. We noticed a couple of items that were not right with the vehicle that we purchased and he stated that he would take care of them- no questions asked. Overall, I would have to say that this was probably one of the best, if not the best experience I have had purchasing ...
This was by far our very best car-buying experience ever! The staff is friendly and very low-key. We had all our questions answered; there was never any pressure to buy or make a decision, the negotiations over price and terms was very clear and fair. Also the "dreaded" financial paperwork part was handled professionally and quickly. We'd recommend Kuni INFINITI to any of our friends! And the best part is we have a gorgeous new car that we are very happy with. Thank you Ken and Mitch!
Recently my wife & I were looking for a G37- we looked around locally, then gave Kuni Westside INFINITI a call (a bit far from where we live). From the minute they picked up the phone to the minute we drove off the lot, the experience was first class. We worked with Chris, Ken & Michael- all of which were truly the most pleasant, low pressure people I think I've ever purchased a car from. Ken & Chris took the time to show us every feature our car had to offer before we even signed the paperwork. I ...
Expierience with Kuni Westside INFINITI was great. Brought my car in for service and writer and staff were all very pleasant and professional. Car was done when promised and I felt that I was treated fairly with the charges. Highly recommend this dealer as I am now a customer for life...
I have had the pleasure to deal with Jerry Hank, the parts manager, Tim Martin, the service manager, and Andrew Clark, the general manager on several occasions. I have found them to be among the most courteous, professional and honest people I have meet at any dealership.
The dealership Service Dept was very prompt in notifying me that the part order had arrived and to make arrangements to install it. He even made accomodations a day earlier than scheduled because it became more convenient to me. Sales and service have been excellent and all staff has always been very friendly and helpful. I live some 50 miles from the dealership and the drive has been well worth it for sales and for service.
To Whom It May Concern, Your organization is first rate and I believe your people are your greatest asset. Finding and keeping the right people on the Bus is vital to any businesses long term success. If you have any further questions regarding this recommendation, please do not hesitate to contact me. Very respectfully, Daniel Tiburcio
I had a great experience at Kuni. I heard about this new INFINITI dealership that is close to my house. I have a beautiful 1991 INFINITI convertble that is my baby. I went to Kuni Westside INFINITI to get the oil changed. They treated me like a king. I was surprised with their attention to detail. They looked over the car and found couple of items that I was unaware that needed fixing and even washed my car. As I was waiting, the owner, Andrew came out introduced himself. He's one of the nicest and interesting guys I've ever ...
We had never really considered an INFINITI. We were looking at the Audi A-4 and Lexus IS 250 and test drove those. Then we heard the ads for a $299 lease on the G25x which seemed really reasonable for a car of this caliber so we checked it out. The online ratings were strong and we liked the 4-wheel drive for driving to our mountain cabin. When my wife went to the dealership and drove the vehicle she loved it. She is a little afraid of car dealers but thought the guys at the dealership were super relaxed, nice and super ...
Bought a used Toyota 4Runner recently from West Side INFINITI. Chris from the dealership called after a couple of days to check how things were going. I mentioned that the SUV was out of alignment and drifting to the right. Not only did he say that the dealership would fix it at no cost to me, but would also provide a loaner car. That's above and beyond customer service for a used vehicle, in my opinion.
I went to Kuni Westside INFINITI to trade in my old car and I got a new G25x and they were by far the best dealership I've been to. Great Sales people and the GM came out and introduced him self and gave me a business card. Thank you Kuni INFINITI Lynnwood.
My experience at Kuni INFINITI of Lynnwood was wonderful. Not only are Andrew and Ken professional, they are extremely easy to talk to. My experience at past dealerships have almost turned me off from the whole process of buying a car... Luckily as a woman I know have a dealership I feel very comfortable visiting. Please, if your in the market to buy a car, look no further than Kuni Infinity. You won't be disappointed!
So excited to have a new INFINITI dealership worth visiting in this market. The customer comes first, and you will be very happy with your experience. The product is great and the service top notch. Great to have another fine Kuni dealership in Seattle. Go see them!
I met with sales staff from all 3 INFINITI dealerships in the Seattle area before making a purchase here. The staff at this dealership seemed more laid back and friendly than the guys I met with from Kirkland or Tacoma. Everybody seemed to work well together, unlike some dealerships, where you get the sense that the salesman are pitted against each other. They did not offer the best price off the bat, but they were able to offer competitive pricing after some friendly negotiating. Ken was a persistent salesman, but very professional and courteous. I typically hate going into car dealerships, ...
I had a great experience working with Kuni Westside INFINITI! They were all so nice and helpful in getting me the information I needed to make an informed purchase. I will be going back to them next time I need a car. Thanks for everything you have done to make this the best auto purchase I have ever had!
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