Customer Testimonials

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DealerRater Jul 19, 2024

Professional, friendly and excellent service provided. New to the area and was a wonderful experience.

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DealerRater Jul 2, 2024

Really honest dealership and my service advisor Joel was extremely helpful getting me squared away to my satisfaction. I would not hesitate to recommend getting your Inifiniti worked on here

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DealerRater Jun 25, 2024

Quick, efficient, and Friendly. Wish you were closer. Thanks to all your associates, for the great service!

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DealerRater Jun 25, 2024

Fantastic dealer well ran easy to communicate with fair pricing and excellent products. Refer them to as many people who ask

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DealerRater Jun 22, 2024

Javier was very accommodating and a pleasure to work with on the car purchase long distance.

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DealerRater Jun 21, 2024

Joel is peak perfection of Service Advisors! Always communicative and transparent and sets excellent expectations. Car was serviced well and a fair price and loaner was in great condition. Can came back clean as a whistle!

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DealerRater Jun 20, 2024

All work and charges were explained clearly. The work was performed to my expectations and Joel provided informative and and helpful service.

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DealerRater Jun 20, 2024

The staff kept me informed of what was needed to be done. Great job. Thank you!

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DealerRater Jun 13, 2024

I love the Lynnwood Infinity dealership. They are always responsive and professional. They explain specifically what the problem may be and how it can be fixed. I highly recommend them.

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DealerRater Jun 11, 2024

My service man, Joel White immediately went to work installing the part ordered, and had me on the road in less than 30 minutes. Life is good

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DealerRater Jun 4, 2024

The work was completed promptly and within the budget initially proposed. Service counter staff are professional and responsive.

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DealerRater Jun 3, 2024

excellent communication and prompt service. Detailed explanation of service options based on mileage and time. Service charges given up front.

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DealerRater Jun 1, 2024

Joel White is outstanding in the service he provided. I highly recommend him to anyone wanting to have their vehicle serviced at this facility.

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DealerRater May 29, 2024

Great customer service and great deals on vehicles and warranties. Service and prices were so good we bought two vehicles.

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DealerRater May 22, 2024

The service reps is very cordial and friendly and professional. The center is very nice and snack and beverage are provided. Though the cost for certain things is more expensive.

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DealerRater May 22, 2024

I feel well served by the dealership and the staff in the service department. I have been well served by Joel and Ben, both of whom are always helpful and responsive.

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DealerRater May 20, 2024

It would have been nice if I new what time my car was coming. I waited all day for the car to arrive and it came at 8:00pm in the evening. The next time a person buy a car out of state try to have some type of tracking so they don’t waste the day for the car to arrive.

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DealerRater May 18, 2024

Top notch service for my g35x. I had an oil leak that required major disassembly to fix requiring lots of technition hours. Since I'm keeping this car for the long haul the service rep suggested waterpump a serpentine belt replacement. Thanks service team. You were great.

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DealerRater May 16, 2024

Service was excellent and was completed before our requested.time. Service advisor was very polite and knowledgeable.

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DealerRater May 12, 2024

good service ,they do what they promisegood public relation and they are very in what they are doing

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DealerRater May 10, 2024

Great work as always. Got work done and was treated with respect and received a loaner while work was being done

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DealerRater May 3, 2024

Brought in for an issue. Was able to get a loaner and looked at right away. Joel was great at keeping me updated.

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DealerRater May 3, 2024

He was fast, knowledgeable, and answered all my questions. I had a good time getting my oil changed.

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DealerRater May 2, 2024

It was like a long distance love affair all I got was sticky hands ha ha

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DealerRater May 1, 2024

Great service as always. Ben is the best!!! Always great communication and informative about service.

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DealerRater Apr 30, 2024

This service department staff is always so nice and accommodating. I always feel comfortable leaving my car with them.

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DealerRater Apr 27, 2024

Always fast and great quality service. They also tell me what is necessary in terms of my car being repaired.

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DealerRater Apr 21, 2024

Always professional and thorough. Vehicle is always ready when promised. Lobby is clean and welcoming.

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DealerRater Apr 20, 2024

Ben was ready for my arrival. He apprised me of options for the oil change that were best for how I use the vehicle. The service was quick and easy. Ben went over some services that might be beneficial and considered for future visits to INFINITI. I consider Ben knowledgeable and he promised to keep me updated for future service. I was very pleased with INFINITI service.

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DealerRater Apr 20, 2024

Ben Lutz and Joel White are exceptional and wonderful employees… they are both absolute assets to the dealership! So helpful and professional

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DealerRater Apr 20, 2024

Customer service was excellent, they got me in quickly and completed the warranty work. Joel communicated well. Thank you INFINITI of Lynnwood!

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DealerRater Apr 20, 2024

I didn't feel pressured at all, I was only shown what I wanted to see no more. I was offered extra warranties but still didn't feel pressured or "upsold". I received a more than fair price for my trade-in!

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DealerRater Apr 12, 2024

Great group of people. Very professional and polite. I got what I thought was a fair deal.

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DealerRater Apr 12, 2024

INFINITI of Lynnwood service department is by far the best in the industry. I've owned other luxury cars an wasn't treated this well.

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DealerRater Apr 8, 2024

easy to schedule , easy to communicate and I got my car back in a day. I was given a loaner for the day

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DealerRater Apr 6, 2024

I bought a vehicle site unseen with the best help! These guys went above and beyond for me. The process was smooth, professional, and exceeded my expectations! Thank you guys!

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DealerRater Apr 6, 2024

Everyone was nice and was very helpful and respectful. I live in New Jersey and they will ship the car to you if you find what you want.

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DealerRater Apr 5, 2024

Called and got appointment on same day. Servicing was quick and they have lot’s of coupon for discount.

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DealerRater Apr 2, 2024

We had a very good experience throughout the entire process of purchasing our new Inifiniti. The Lynnwood dealership has the best team!

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DealerRater Apr 2, 2024

Friendly, knowledgeable and thorough. I would highly recommend INFINITI Lynnwood to anyone needing service for their vehicle.

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DealerRater Mar 31, 2024

I have gone here for years, the service department is above reproach and very professional but friendly

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DealerRater Mar 30, 2024

Recently had my clutch replaced here. The install was a 10/10. The car shifts so smooth now. They gave me a really nice loaner car while they had mine. The speed of the service was incredible. My parts arrived on Tuesday and I had my car back on Wednesday. I highly recommend this INFINITI of lynnwood for service. Don't be scared of the "dealer pricing" as they're no more than most local mechanics I've gone through in the past. I'll be taking my car here from now on.

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DealerRater Mar 30, 2024

Great customer service, very knowledgeable and helpful, I would definitely go back again . Thank you, Joe and team INFINITI

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DealerRater Mar 26, 2024

It was a fantastic experience and Ben very helpful! I will definitely come back for service in the future.

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DealerRater Mar 25, 2024

Ben explained clearly how often I need to service my vehicle. I got a good service from INFINITI of Lynnwood.

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DealerRater Mar 25, 2024

We had an excellent experience, our Service Advisor had our best interest in mind. Thank you Ben!

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DealerRater Mar 23, 2024

They value every customer and are very friendly and knowledgeable. They work hard to help everyone feel at ease during the car service

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DealerRater Mar 22, 2024

Wouldn’t take my infinity anywhere else even if there was a dealership across the street from my house!

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DealerRater Mar 22, 2024

Ben and his team worked hard to diagnose and track down our problem. Communication was a priority

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DealerRater Mar 22, 2024

This dealer blew all the other dealers I’ve gone to out of the water. Very helpful and kind. Not pushy at all, just wanted to do the best for me that they could. I can’t say enough good things about it.

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DealerRater Mar 21, 2024

Very professional in their service approach. The services discussed were performed timely. Service person was very professional. A great experience.

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DealerRater Mar 21, 2024

It was a real pleasant experience buying my SUV here, the salesman and manager were great and Mario in finance did an excellent job getting a super good rate for me !!

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DealerRater Mar 20, 2024

They were able to take an appointment right away, give me a loaner car and fix the problem. Joel was friendly and helpful.

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DealerRater Mar 18, 2024

Good service why do I have to do 15 words minimum one two three four

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DealerRater Mar 15, 2024

Thanks to the great team of INFINITI of Lynnwood service and parts department for a great service.

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DealerRater Mar 15, 2024

Joel and Inifiniti of Lynnwood provides the best customer service! If we lived closer it would be a no brainer to use them. However, we will drive over an hour for the big mileage check ups and continue to use them in the future! 100% Recommend!

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DealerRater Mar 13, 2024

Ben was super helpful and friendly. I would come back to this dealership just so I wouldn't have to deal with anyone else but him.

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DealerRater Mar 11, 2024

Service was good, Ben was a good. Not sure what happened but I thought I did not ask for a tire rotation, then they did one anyway. It’s not a big deal though

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DealerRater Mar 11, 2024

Ben is the best!!! Always explains everything completely. He definitely provides 5 star service. Highly recommended.

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DealerRater Mar 11, 2024

The service was completed in a timely manner, less time than I was originally expecting.

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DealerRater Mar 11, 2024

Trade in was average but everything else was good. Financing was good. I am still waiting on my key fob. The car was missing a key fob and no one has contacted me since i left.

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DealerRater Mar 10, 2024

Joe and Fred are very nice and taking good care of our car. We really appreciate their kindness and their expertise. They are experienced and Knowledgeable Please tell them thank you for us. Please give both of them a BIG GOLD STAR for their excellent service.

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DealerRater Mar 9, 2024

Took my car in to get an oil change and a tire rotation. Everyone was super friendly. It took a little longer than what I was told, but they took some money off my bill which was nice.

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DealerRater Mar 9, 2024

Staff were very efficient and great to work with. I would definitely recommend them. Joel did do a great job in resolving a problem we had

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DealerRater Mar 7, 2024

Thank you for great experience as always. Very fast and efficient service. Thank you so much!

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DealerRater Mar 6, 2024

Happy that they came to pick up my car for the service and bring it back. That was very convenient. And the gentleman who picked up the car was very professional and kind. I call it waouh service.

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DealerRater Mar 4, 2024

Quick, efficient and extremely friendly. They even allowed me to use some of their space to work while they performed the services on my car. Thank you Joel and thank you team.

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DealerRater Mar 4, 2024

Thank you for great service, communication via whatever channel works best (text/email/phone) and follow up.

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DealerRater Mar 3, 2024

Joel is the man! My car recently got a flat tire due to our deteriorating infrastructure in Seattle. I texted Joel and he took care of everything. He kept me updated with the status of the repairs and just continues to supply a superb customer experience. Thank you, Joel!!

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DealerRater Mar 2, 2024

Nice and clean waiting room. Ben's service was the best. They did a really good job.

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DealerRater Feb 27, 2024

I’ve only taken my car car here twice but both times I felt that it went into good hands.

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DealerRater Feb 24, 2024

It is always a great experiencing servicing here, good customer service and mechanics. Always service here.

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DealerRater Feb 23, 2024

Great experience with their valet service appointment. Picked up my car from my house and brought it back washed and serviced

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DealerRater Feb 22, 2024

It was great working with both dealership and Hitoshi. They went above and beyond in the leasing of my QX80

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DealerRater Feb 19, 2024

Joel was great! Amazing service and had no issues along the whole process. It was super easy, convenient and will be coming back when we have more work done for the car.

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DealerRater Feb 16, 2024

My compliment is that the Joel and the team is great. Very professional, prompt, understanding. The ability to use a loaner car for the duration of the repair was amazing. And getting my car back running smoothly solved my problem. It sounded like the team put in extra effort to find an solve the problem. The only downside was getting a quote for $11,000 worth of repairs for an old infinity. But $1,500 and a partial fix got me back on the road. Thanks Infinity team.

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DealerRater Feb 16, 2024

Great people went above and beyond for a first time car buyer made things easy and helpful

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DealerRater Feb 15, 2024

Joel is the man. Quick and precise. Went in asking about an issue and they found the solution.

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DealerRater Feb 15, 2024

Three Infiniti-s in 12 years with this dealer, INFINITI of Lynnwood for Sales and Services. I have not much to say. Good Service indeed.

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DealerRater Feb 12, 2024

As always, I was met with a smile and immediate help, even though I was 30 mins early. Excellent service!

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DealerRater Feb 12, 2024

Very good service, within committed time. Ben give the estimate very accurately and waiting area was very clean.

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DealerRater Feb 12, 2024

Ben was very helpful, paid attention to detail and resolved my concerns. Thank you Ben!

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DealerRater Feb 12, 2024

Ben was tge best service specialists and he knows his stuff well. Great job ben

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DealerRater Feb 9, 2024

Really great service, care, and attentiveness to client. Overall a wonderful experience with very good customer service. Ben was really great on being responsive and helpful. Thank you INFINITI Lynnwood for making every visit wonderful.

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DealerRater Feb 5, 2024

The dealer has good environment and provided refreshments and snacks during the waiting. Ben was very helpful and the maintenance service was done well and fast.

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DealerRater Feb 5, 2024

INFINITI of Lynnwood always provides great customer service and goes above and beyond for customers.

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DealerRater Feb 5, 2024

Super friendly helpful staff that serviced my car with speed and efficiency. Definitely will be coming back

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