Customer Testimonials
Easy to schedule, clear communication. Good at updating me using text messaging. Easy to get to the right department when callilng in.
Joel was an excellent service consultant, he kept me up to date with all the work progress, he also worked with me and the extended warranty company which was some extensive work and he did it with a great attitude, he was super friendly as well and I felt like he really was looking out for me. The vehicle did have some body damage front lip and scratches at front bumper from being serviced
Joel responded to my questions transparently and scheduled the service working my hours. Also made a loaner car available. It was very helpful and convenience.
Joel at the service desk has excellent customer service. While waiting for my car he always checks in with me and walks me through the steps.
Always great service! My service consultant, Ben Lutz helped me to understand recommendations or any critical service recs such as filters. Communication was without delay and the follow up to any changes was super fast and well documented. He was always very nice and courteous and made me feel that my business was important to them and appreciated. My car was ready when promised and the vehicle was very clean and exterior washed and no missed spots. I would highly recommend this dealership for service and I am confident in their expertise to keep my vehicle running smoothly! Thank you!
Great service experience. They did an excellent job in a timely fashion. Both friendly and professional.
Amazing service! A B C D E F G H J E F J A S
I had a really great experience with Ben and INFINITI! Super helpful work done when he said it would be done. Got me into a courtesy car while my car was being repaired.
Amazing and thorough as always, INFINITI stands out and so does Ben. Watched out for saving me costs where possible while still looking wholistically at everything that I might need
I have nothing but positive things to say about the service I have received from this dealership. Joel does an exceptional job.
Please make sure Joel sees this review. Everyone we know and asked for recommendations has said NOT the dealership, too expensive for car repairs. I needed to go to INFINITI because Edmonds Automotive (in Edmonds) could not fix a power board. Kudos to Edmonds, they did not charge me and they sure tried. First met Joel then. I was struck by how he conveyed integrity, honesty, professionalism, knowledge. I retired as a Director within Marketing of a major pharmaceutical company. Joel reminded me in particular of my last Global Vice President, Dr. Cameron Durrant. I was fortunate to be on ...
Only place in town I have my Q60s serviced. Will maintain that after this visit.
Easy to get an appointment, they listened to my concern and found the problem, just didn't get it fixed all the way.
Exceptional Service and not pushy on potentially needed maintenance. They easly leave it to you to determine what you'd like to do.
Very polite and conveyed information about my vehicle in a way that was logical and problem solving. Wish more dealerships were able to communicate this way.
Good communication by staff, quick easy service, very pleased with my experience at Lynnwood infinity
Fantastic work, pretty cool you send a video of the possible problems and update the client about what you've done.
The video from the service tech was great and very informative. It pointed out items that needed attention. There were a lot of items that needed attention, but my service advisor, Ben Lutz, was very thorough and explained what items needed immediate attention and those that could wait and why they could wait. Ben was super helpful and very kind.
Third car I’ve bought there so you must be doing something right thank you
Ben Lutz is my Service Advisor. Ben and the Service Team has once again took care of me and my car's needs to give me peace of mind! Thanks for your help Ben and the crew at INFINITI of Lynnwood.
Ben was fantastic. Seemed like a took a long time to get the Battery in
Ben was very professional and pleasant to work with. Good system to communicate with customers.
Great customer service and very knowlegeable. I have great deal with my tires purchase, thank's to Ben.
We've always had a great customer experience when working with Ben. Ben makes sure we understand all the details of the service, what is required, what is optional, and what is recommended by when. Thank you Ben!
Great customer service and valued my time as the Ben offered to have Lyft service take me home so I could work for the rest of the day.
Joel the service person was very helpful, knowledgeable and efficient and he was friendly and personable
Good experience with team at Infinity of Lynnwood. Easy process without pressure and completed transaction fast
Joel was great, he greeted me at the door and took me right in. I waited for my car and it was done approx. half hour early. Clean and ready to go. GREAT JOB!!
Joel was awesome in helping the entire solution. My door had stopped locking with key and apparently needed stone post change. Joel ensured to help fix it with pickup and drop.
You all went out of your way to take care of the water problem. And you gave us a loaner when they were clearly in short supply!
Very professional - good knowledge of product. Low pressure. Wanted to make sure we bought the car of our choice.
Great, friendly service! Scheduling and communication system is easy and efficient. Staff are wonderful to work with!
INFINITI of Lynnwood is a great place to take my car for both routine maintenance and repairs. I appreciate how much they go the extra mile to make it as convenient as possible. The staff courtesy and professionalism is top notch!
Joel was outstanding. He provided excellent service regarding the repairs to my vehicle. Super kudos to him.
Great service and easy, no pressure sales atmosphere. I felt like a priority. Professional sales team and customer service.
The service was good. I am somewhat annoyed, that in order to complete this review, I am required to write something. Perhaps just go with the star rating system.
Awesome job by the crew! I have nothing but good things to say about the service visit.
Joel was amazing to work with. The work was done timely and efficiently. Thanks for everything Joel!
A very professional and fair dealership From sales to service, I would recommend this dealership to anyone!
This is the place to go! They do a thorough job and are very transparent. They also provide video overviews of your car inspection. I’m very glad i found this place.
always on point, really love this place, and the coffee machine is worth the trip alone!
excellent work and communication. addressed all issues. made a cohesive plan to schedule maintenance. all personnel were knowledgeable and helpful. One item... too many emails asking for a review. This is the fourth time I have answered for this particular visit....
Nice people and speedy service. I think the milk in the coffee machine was spoiled. I can't remember the name of who I worked with but it was only one guy. I'm checking the name that I think is it and this survey won't let me submit without doing that, so it might be wrong.
Quick easy no problems very happy with the service always trust the feedback and work done to my car
Ben was very informative, to the point and explained all my questions clearly. I was very satisfied and am looking forward to working with Ben and INFINITI Of Lynnwood whenever needed.
Great people loved the experience at INFINITI of Lynnwood, they have my business going forward 😀
Great check in and check out. Service done right. Adding 3% for using Credit Card seems excessive
Always prompt, friendly, and thorough in explaining the service and repairs that need to be done and delivering our car on time.
More work than I thought needed to be done, , happy with the service, I think this was done in a timely manner 👍
Best service team - Joel is on top of what needs to be done. Thank you!
There's little to say. They picked up my car, preformed the service and returned the vehicle quickly.
Took my car last week, and I'm delighted with the service. Efficient, friendly, and highly recommended!
I trust this dealership to take care of my older I35. Ben is terrific and always goes the extra mile insofar as reassuring me that my car is in good hands.
Ben provides excellent customer service and he's proactive in doing it. He's very good about communicating and walking me through the process
Ben was excellent—he gave us the information we needed, offered guidance and the team beat his estimate of completion time! A good experience.
Always great service in taking care of my car, getting me in quickly, and expediting the service. Always go above and beyond.
People are eager to help explain to us the features of the vehicles at dealership. That is the reason I do business at this place. Keep the spirit!
Ben always provides exceptional customer service. He explains everything thoroughly. Everyone is friendly and knowledgeable.
Joel made an effort to make sure the vehicle was done on time and the car looked great! The car wash and vacuum was much appreciated!
The service department is very courteous and professional. Ben, the service advisor, provided excellent customer service. The wait time was as estimated.
The Lynnwood dealership is very customer service oriented. The 2013 QC80 is our 4th car that we bought from Sunil Loprinzi over the years. Sunil takes great care of our family!
Attentive and responsive very quickly. I purchased the car from 3,000 miles away and it was exactly what it was represented as. Highly recommended
Great experience buying my first car with INFINITI of Lynnwood. Honest people doing business, responsive, and followed through with their promises.
Joel provided fast and excellent service. Took the time to converse like a real genuine person. Only issue, which Joel has no control over, is the transaction fee if you use a credit card. Maybe INFINITI can work closer with their payment processor and/or not pass the extra charge onto their customers.
GREAT Customer Service with your Service Center as ALWAYS! I'll be back for more of this!
Excellent customer service, as always! Everyone that I dealt with was friendly and professional. Great team!
AS ALWAYS I HAD AN EXCELLENT SERVICE EXPERIENCE! KUDOS TO EVEYONE AT THE SERVCE DEPARTMENT!
Needed a new starter for my QX56. Private garage was booked out for a week so I called INFINITI and Ben said I could drop it off that evening (a Friday), but that it wouldn't get looked at until Monday and the starter couldn't be ordered until Tuesday because he didn't work Monday. While that was annoying that no one else could order parts on a Monday, I still dropped it off knowing I would pay more at the dealer, but I needed the car sooner. Great surprise, they diagnosed it Saturday morning, parts were ordered, and ...
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Excellent service and follow through for the car being picked up was perfect and the overall service so good
AS ALWAYS I HAD AN EXCELLENT SERVICE EXPERIENCE! KUDOS TO EVEYONE AT THE SERVCE DEPARTMENT!
Just had my engine and turbos replaced car feels great and they did a great job. I worked with Joel the whole time and he was awesome and knows q50s very well.
Quick and efficient routine car maintenance service. The waiting area is tidy and convenient. Recommended.
I was satisfied with everything , And Kyra was great, happy that I could get a loaner and use the coupon . I give Kyra a 5 star. Thank you. Margareth
I had the right headlight replaced in my 2008 Infinity and the job was done in a timely manner.
I went in for an oil change and they found a different problem. They took care of it promptly and completed the work before the date I was promised. My service guy Joel was fantastic.
It was really convenient and they did a great job. Ben made sure I was happy with the work.
Ben is great and I like working with him. There is not much else to say.
It was exceptional service and attention to details was above and beyond every thing exceeded my expectations.
Price was fair and the car was returned with the best car wash ever had.
My experiences with the staff at INFINITI of Lynnwood have always been very pleasurable. They are friendly, quick and knowledgeable.
My experience working with Ben and Lynnwood INFINITI was so easy—scheduling was quick and efficient and I returned to a vacuumed and washed car ready for the next 10,000 miles.
It took less time than I expected. And I always feel welcomed when I come in .
Always great service at INFINITI of Lynnwood. Ben and the service department take great care. Thanks to Kai for helping reset the repair notifications. And to Kerry and Kyra
Follow through all the way! Kyra was with me throughout the entire process keeping me informed step by step what would happen next. They were very nice to contact my insurance for me, And you can’t beat the car wash service and the fact that they will pick up your car and deliver a loaner if needed. Thank you Infinity of Lynnwood so much!! Thank you Kyra and Kerry!
Everyone was very professional and courteous. The waiting area was nice and my vechicle service was done faster than expected.
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I love your commitment to excellent customer service!Thank you for exceeding my expectations! Trust me...That's not easily done.
I received outstanding customer service from service advisor, Kyra and service manager, Chris. They got me in and out quickly and we’re very friendly and professional. I plan to bring all my Infinitis here for service in the future.
Truly a great experience with knowledgeable staff that were understanding of working with a limited time frame.
Yes, I would recommend this dealership. I am tired of writing, this is silly to make customers write.