Customer Testimonials
Very efficient and friendly. I even got to used a coupon mailed to me for my oil change and had the lowest bill ever!
Amazing experience purchasing my first INFINITI QX60. 5 Star sales team, customer service team, finance team, management, and 5 star vehicle. It is truly luxurious! Thank you again!
Joel was great in service! Got me in and out! They were quick, thorough, and vacuumed out the inside!
Joel , my service rep was and always has been very helpful to us. The information and technical support has been above great. We appreciate the quick response to any questions and the follow up. We definitely be returning . Thank you Stevn and Corinne Alavekios
Good customer service. Rey is great to help us to resolve our concerns, though the vehicle features is worse than my 15 years old EX35.
Amazing personality and experience. We loved working with Javier. He got us in and out so efficiently and had a very respectful and trusting demeanor. Overall great experience!
I am very happy with the customer service at this location. Also, Joel White is great! I really appreciate him! I am grateful for his assistance, his knowledge and patience.
Surprised to find there is no key fob. There are 3 rock chips on the window in the driver's area. I think they are from the delivery because of the amount of dirt on the car when delivered. Cannot get the front hood to open at this time. Will have it looked at. Did not realize it was the Gt V6 when I bought it. Nice surprise when I put my foot down for the first time going home. I think I will enjoy this car a great deal.
Marlaina in the Service Department was amazing. All the staff in Service, really. She got me a Lyft to the Mall and back while my car was in for service and now it runs like a dream. So happy with them all.
Best experience I have ever had buying a car! They were patient, super professional, and excellent customer service all around.
I had a great experience, I look forward to continuing this new relationship with INFINITI
The service department is always great. Very friendly and professional. I was surprised that the multi-page report/inspection is no longer provided. I appreciate having those for my records.
They are the best and easy to work with. Repairs are done at the highest quality.
Victor Gutierrez was a great communicator, deal maker and asset for me during my purchase. It was done completely via text which allowed me to quickly make the purchase in an efficient and timely manner. Whenever there were a few hiccups in the process he pushed to correct them and get me in the know along the way.
As always, service was top notch. Got my car right in, communicated when the car was done, and service was excellent.
Very helpful and was a great experience overall I will definitely be coming back in the future
Joel and staff at INFINITI of Lynnwood are top notch, always great! Very attractive waiting area, complete with espresso!
Great customer service! The waiting room was very nice and comfortable. Easy to make appointment
Excellent Service. Marlaina was super helpful and easy to work with. she did not try to upsell anything which was a refreshing change to my past experiences with dealerships. It did take a lot of time for them to fix the issue but I was kept appraised of the situation throughout that time which is what one is looking for. Will go there again if I need service.
Had a very positive experience (great deal, responsive, proactive updates / communication) buying a new QX60 from INFINITI of Lynnwood.
Great customer service, friendly, responsive, and timely in all aspects. The concierge service is above par.
Friendly,listen, respectful,no “hard sell or pushy behavior “ very good. Love the product, very well explained. Willingness to work with the customer.
Everyone was accommodating and willing to work with us. Friendly and with no pressure to sit down and talk numbers unless we wanted to. The entire car buying process was low stress.
They took good care of me and my vehicle. Great Service! Very professionals I’ll definitely comeback.
Inifinit of Lynnwood has been good to me! They far exceeded my expectations both for value and service. They have my business for life!
The valet option is amazing, the service provided brought my car back to life from the inside out.
Accommodating is the word I would use to describe the service department. Joel is a rock star!! He kept me informed. Was very helpful, worked around my schedule. Can’t say enough about Joel and Ben.
Very helpful great help def recommended thank you for everything was professional and quick and understanding
Everyone here is very nice and helpful. Their service is excellent and they take care of you the moment you enter the door.
Marlina was fantastic! Nice job on the repair of the damaged Modular box and sunroof seals,too.!
Best dealer in the in the world, Service manager is awesome. nothing more to say
The service was outstanding and the experience was excellent. Joel White, the Service Manager is the best. Kudos to him. I highly recommend Infinity of Lynnwood to others. I will be returning for my next service.
I was happy to find the exact car that was advertised & it was in beautiful shape. I felt heard when asking questions and expressing concerns. The team made the experience comfortable. I was happy with my treatment & satisfied with the transaction. My only hic-up was that I was told there would be a 90 day warranty but when we signed the paperwork, I was told there was no warranty. When I communicated that I was told there would be, the finance manager apologized but that simply was not the case. I made sure to have a Pre-Purchsse Inspection by ...
Very professionals, the process was very easy and smooth, good prices and great vehicles, I’m very satisfied with my purchase.
Joel is always incredibly helpful and kind. He is honest about what is needed and I never feel like he recommends something that is not needed.
It was the fastest and easiest purchase I've ever made at a dealership. They were super helpful and explained in detail on how my transaction would realistically work and went out of their way to help make my purchase happen.
I had a great experience with everyone at the dealership! They worked with me to secure the car I wanted, before I was even able to view it in person. Javier was with me the entire way, sending photos, and keeping me informed of progress. The actual signing/purchasing of the car with Hitoshi & Mario was probably the smoothest I've ever experienced. Highly recommend this crew!
The experience was fast and efficient. Friendly and helpful staff. Transparent negotiations. Great vehicle that we are very happy with.
I’ve purchased my last 3 cars from infinity of Lynwood and always had a great experience. I like that when I need to bring my car in for service I can use a courtesy car.
Great service and staff. I went in with an issue that I had more than two opinions on that were different. The folks at INFINITI in Lynnwood identified and addressed the issue, which was different from the others. It’s now fixed.
I have been going to this dealership for years. They always perform excellent service and their customer service does not disappoint.
i was please with service, communication and the timing during this service appointment. Thank you
This dealership is very professional, courteous and well-managed. It's a pleasant place to be if you need to wait while your vehicle's service is performed. The work is done promptly and correctly. I would recommend this dealership to anyone.
Everyone was extremely helpful. Traveled in from out of town and they even stayed late to get everything done. Very helpful and kind throughout the entire process.
Lynnwood INFINITI and the people I worked with rocked! We made the deal before I made the 3.5 hour drive from Beaverton. The car was ready, the paperwork was smooth. I highly recommend them!
Oil Change, tire rotation and Apple CarPlay reset performed perfectly to my expectations. Cordial and accommodating service personnel made the experience very enjoyable. Completed before expected time
Thank you for the complementary car wash & inspection after oil and air change! Ontime service.
Honest! Helpful! Respectful Low Key There was no back and forth negotiations. I was given a fair trade in. The best car transaction that I have has in my 62 years.
Thank you for helping me get my next car and for making the buying experience so smooth and easy.
Clean facility, details of maintenance explained. Good service but no discount for spending over $850.
In for a new vehicle, too bad, INFINITI didn't offer plug-in hybrid. However, Victor gave me some good suggestions, now, INFINITI is back on my list. Thank you, Victor.
Great customer service and on time delivery. There app makes it easy to find out issue with the car.
Oil and filter change went smooth. I appreciated the video overview of the fluid level checks. Clear explanations of other recommended service was also appreciated. Though these quotes seemed expensive. The bonus of a good car wash and interior vacuum was nice. Don't get me wrong, it's wasn't the equivalent of a $200 full car detailing, but whomever cleaned my car did a nice job. Thanks!
Brake job was good. The car wash sucked. And the additional $90 to dispose of brakes fee was outrageous, I asked if I could dispose of it myself was told no.
Efficient and responsive to my questions. A pleasant experience i highly recommend this dealership for car buyers
Very friendly staff, they make the process of buying a car smooth and easy.Great team.
Excellent experience ever thank you so much for everything you have done to my car
I like , because it very fast the service .I recomendé at my friends for good service .
About the car online and it was such an easy process I really think the team for helping me get a great vehicle
Had an amazing experience! Javier is the man! There was absolutely no pressure felt during the experience unlike other dealerships. They let me take the car for an overnight test drive to make sure I loved it and it fit into the garage. This is the car buying experience you want!
My first experience with INFINITI of Lynnwood and it was a pleasurable one! Work was done in a timely fashion, cost in line with the original estimate.
Very kind and friendly.service and stuff. Work was done by on schedule. Will visit next time.
Always a pleasure working with the INFINITI team, Joel is always very responsive and great to work with, he is always upfront and transparent! I appreciate the care! I also appreciate the porter stepping outside of his role and helping me move a treadmill. Thank you for the great experience again!
As usual, efficient, quality service with friendly staff. Comfortable waiting area. I have no complaints.
The waiting area is clean and comfortable. Joel is a pleasure to work with. Thanks!
The team was fantastic, the deal was so smooth and easy! Javier was on it and a great communicator as well!
Always a pleasure to visit this dealership for my service needs, the waiting room is super!
Professional, friendly and excellent service provided. New to the area and was a wonderful experience.
Really honest dealership and my service advisor Joel was extremely helpful getting me squared away to my satisfaction. I would not hesitate to recommend getting your Inifiniti worked on here
Quick, efficient, and Friendly. Wish you were closer. Thanks to all your associates, for the great service!
Javier was very accommodating and a pleasure to work with on the car purchase long distance.
Joel is peak perfection of Service Advisors! Always communicative and transparent and sets excellent expectations. Car was serviced well and a fair price and loaner was in great condition. Can came back clean as a whistle!
All work and charges were explained clearly. The work was performed to my expectations and Joel provided informative and and helpful service.
The staff kept me informed of what was needed to be done. Great job. Thank you!
I love the Lynnwood Infinity dealership. They are always responsive and professional. They explain specifically what the problem may be and how it can be fixed. I highly recommend them.
My service man, Joel White immediately went to work installing the part ordered, and had me on the road in less than 30 minutes. Life is good
excellent communication and prompt service. Detailed explanation of service options based on mileage and time. Service charges given up front.
Joel White is outstanding in the service he provided. I highly recommend him to anyone wanting to have their vehicle serviced at this facility.
Great customer service and great deals on vehicles and warranties. Service and prices were so good we bought two vehicles.
The service reps is very cordial and friendly and professional. The center is very nice and snack and beverage are provided. Though the cost for certain things is more expensive.
I feel well served by the dealership and the staff in the service department. I have been well served by Joel and Ben, both of whom are always helpful and responsive.
It would have been nice if I new what time my car was coming. I waited all day for the car to arrive and it came at 8:00pm in the evening. The next time a person buy a car out of state try to have some type of tracking so they don’t waste the day for the car to arrive.
Top notch service for my g35x. I had an oil leak that required major disassembly to fix requiring lots of technition hours. Since I'm keeping this car for the long haul the service rep suggested waterpump a serpentine belt replacement. Thanks service team. You were great.
Service was excellent and was completed before our requested.time. Service advisor was very polite and knowledgeable.
good service ,they do what they promisegood public relation and they are very in what they are doing
Great work as always. Got work done and was treated with respect and received a loaner while work was being done
Brought in for an issue. Was able to get a loaner and looked at right away. Joel was great at keeping me updated.
He was fast, knowledgeable, and answered all my questions. I had a good time getting my oil changed.
It was like a long distance love affair all I got was sticky hands ha ha
Great service as always. Ben is the best!!! Always great communication and informative about service.
This service department staff is always so nice and accommodating. I always feel comfortable leaving my car with them.
Always fast and great quality service. They also tell me what is necessary in terms of my car being repaired.