Customer Testimonials
Always quick, polite, and thorough. Valet pickup and drop off is awesome. I always enjoy me experience.
Always great service from Joel! Easy to make an appointment and my QX60 was finished quickly.
They were able to fit me in for my convenience. Much appreciated!! Till next time.
Great customer service and great service time wise I need more service for my infinity QX70 but the service price is so expensive I am going to shop around
Joel went above and beyond! Good communication and looking for way to keep the customer informed. Was able to help me through the murky Waters of warranty issues in a way that made it easy. Thanks for the help!!
Rey did an incredible job by listening and then delivering on a great experience overall! Everyone was courteous and professional! One of the best car buying experiences I have had.
Excellent service! Very knowledgeable and helpful with any questions and was very happy to know I will have no worries. Happy I brought my car in!
Very efficient good customer service and honest 👏 I was satisfied for sure I will be back and have reffered others
Roger was very helpful and professional. Service was excellent. And the Lynnwood showroom is a pleasure to wait in. Bathrooms always clean and nice..
Javier answered all the questions and was very pleasant and professional. The buying process was smooth and trustworthy dealership experience
Roger was new to me but he was very professional. INFINITI of Lynnwood is always great!
As always, Joel White took excellent care of my car and me! It is always a pleasure to go to INFINITI of Lynnwood because I have confidence that I will be treated fairly and as a valued client. Thank you again, Joel, for the best service
Great service, as always! x x x x x x x x x x x
Best Service Ever! I cannot speak more highly of this service department, the dealership, and most importantly Joel! Joel went out of his way to solve an issue that was not his issue or problem to solve saving us thousands of dollars and a huge headache! We will always look to see what INFINITI of Lynnwood has in stock when looking for a vehicle! I 1000% trust this dealership and service department with any make and model of any of my vehicles! INFINITI of Lynnwood does things in an ethical, honest, and with integrity!
As always, Joel was friendly, helpful, and professional and all service was provided on time and as originally quoted.
Always wonderful customer service. Was able to accommodate my work and trip schedule schedule when my car took longer than anticipated.
Very nice and easy to talk to and communicate with about the the cars issues
I'm happy with the service provided this far and the maintenance of my car. I'd recommend INFINITI of Lynnwood.
I guess they are all the same...I always feel a gross after buying a car, and this was no exception. The car, I'm happy with, but dealt with some outright dishonesty. One bright spot was Hitoshi, and the only reason this isn’t a 1 star review. He gave me all of the paperwork I needed to get a refund on my extended warranty on my trade in, shopped around for a good rate, even after we had signed the paperwork.
The service provided is always top notch. My service adviser is professional all the time
Once again, wonderfully easy. Roger is great. Thank you. I drove all the way from Port Orchard (1 hour 45 minutes) because their service department is SO much better than INFINITI of Tacoma.
Joel is so helpful. He communicates well and makes sure to keep you in the loop about any updates with the car. He makes the whole experience of being at the service center better.
Billed for a service not done. Had to return. Last time they did not secure the wheels properly. Had to return. Billed for $800 for labor only with no explanation. No details. Annual depreciation too high and I will never buy an INFINITI again.
Kind, courteous and mindful of the customer’s requests. The communication was fantastic. The interior detail I had done was immaculate and I’m picky.
Good quality of service for customer. The team are friendly and coperative. I recommend INFINITI for my friends
Knowledgeable,caring, honest, if they don’t know the answer they find it, able to explain things until I understand them, helpful
The dealership is fine. Wish there was an INFINITI dealership in Everett to make the commute worth it.
efficient, and ensured everything was taken care of seamlessly. I highly recommend this service center for their excellent service and customer care!
Joel is always very professional, friendly and helpful. The service team always takes good care of "Ruby", my Q50.
The team provided excellent service, demonstrating professionalism and attention to detail while completing the job efficiently and on time. Their dedication and commitment ensured a smooth and seamless experience.
Pleasant place to hang out while waiting for my service. I accepted an offer to take an Uber home. Service was done on time with an extra bonus of an inspection. They had pre-ordered the special oil required by the manufacturer. Excellent service, friendly staff.
Javier was great and accommodating. They had just taken the jeep I wanted to another dealership and when I expressed my interest for it, Javier brought it back from that other dealership. So thankful for their above and beyond customer service - I love my jeep!
Te engañan con los precios anuncian por un costo y venden en costos más altos, no recomiendo este diler no son serios tratan de sacar extras por todo imponiendo valores que nunca te dicen al inicio y que aparecen cuando ya firmas el contrato
Closer location. Nice customer service representative. I wish they provide a loan car till the service is completed.
Fantastic customer service, makes bringing your car in for service a great experience! Coffee and snacks a plus☺️
Everything went the way I expected and even got a car wash with my oil change.
The dealership was very helpful and honest.Really appreciate the work they did for my sister.
Rey and Victor were a pleasure to work with. Friendly, professional, and low pressure. They worked with us to make a deal that felt good on both sides. Great experience!
Joel and Service team always delivers! I appreciate the promptness of getting me in and out!
It was my first time working with the service department. All the of the issues with my vehicle were addressed and repaired appropriately. Happy with the service!
Excellent customer service! The staff were very friendly as always and gave me regular updates on the status of the maintenance service.
Reliable,efficient, trustworthy, great customer service and care.Great detailed explanation on services friendly reception
We appreciate the discounted oil change from our car purchase and for the review of items needing work, very good customer service!
Joel & the service team provided excellent service as always. Really happy to get my QX60 serviced there.
Joel & the service team took great care of my car. Also offered a loaner as well
I bought a vehicle that had issues. It was quite a struggle in the beginning, and I didn’t think that I would ever shop at INFINITI again. However, It was quite a struggle to reach the right person, but once I finally reached the right person, all of my issues were handled! And I must say that Joel that service department guy was phenomenal!
Very good assistance, called in & got an appointment that same week which was very relieving
Everyone there was very friendly and professional. They answered all my questions and concerns. Very helpful
Great service, thank you. It was a very efficient and easy process to transact purchase.
I bring my vehicle to INFINITI of Lynnwood for all of my services. Great service. Always reliable.
car yearly checkup less than two hours, with a few others in line, good service, thanks
Nice people there, they always treat me well, even tho my (reality) dream car and daily driver is my old 2007 INFINITI FX35. They don't judge me or try to upsell me. I love my ol' FX SUV. Solid rig, and handles like a banshee for it's size. I even bought a matching one (same year, different color tho) for my wife. She loves hers too!
Service and customer support staff are very friendly and helpful. Answered questions and didn’t try to upsell anything not truly needed.
Very efficient and friendly. I even got to used a coupon mailed to me for my oil change and had the lowest bill ever!
Amazing experience purchasing my first INFINITI QX60. 5 Star sales team, customer service team, finance team, management, and 5 star vehicle. It is truly luxurious! Thank you again!
Joel was great in service! Got me in and out! They were quick, thorough, and vacuumed out the inside!
Joel , my service rep was and always has been very helpful to us. The information and technical support has been above great. We appreciate the quick response to any questions and the follow up. We definitely be returning . Thank you Stevn and Corinne Alavekios
Good customer service. Rey is great to help us to resolve our concerns, though the vehicle features is worse than my 15 years old EX35.
Amazing personality and experience. We loved working with Javier. He got us in and out so efficiently and had a very respectful and trusting demeanor. Overall great experience!
I am very happy with the customer service at this location. Also, Joel White is great! I really appreciate him! I am grateful for his assistance, his knowledge and patience.
Surprised to find there is no key fob. There are 3 rock chips on the window in the driver's area. I think they are from the delivery because of the amount of dirt on the car when delivered. Cannot get the front hood to open at this time. Will have it looked at. Did not realize it was the Gt V6 when I bought it. Nice surprise when I put my foot down for the first time going home. I think I will enjoy this car a great deal.
I went to fix the recall. Without my permission they inspected car and I have to wait longer because of that. Hope they keep busy with other priorities.
Marlaina in the Service Department was amazing. All the staff in Service, really. She got me a Lyft to the Mall and back while my car was in for service and now it runs like a dream. So happy with them all.
Best experience I have ever had buying a car! They were patient, super professional, and excellent customer service all around.
I had a great experience, I look forward to continuing this new relationship with INFINITI
The service department is always great. Very friendly and professional. I was surprised that the multi-page report/inspection is no longer provided. I appreciate having those for my records.
They are the best and easy to work with. Repairs are done at the highest quality.
I did a lot of research before I bought my vehicle so I knew what I wanted & had an idea of what I wanted to pay for it My nephew is a salesman so I also consulted with him about the process. I've bought cars on my own before but this was the first time since my husband died & the first car I've bought in 19 years. I was somewhat anxious about the process because of all that but confident in what I wanted. Initially, communication began with Javier over Facebook messenger & it was good until ... Read More DealerRater - Nov 18, 2024
Victor Gutierrez was a great communicator, deal maker and asset for me during my purchase. It was done completely via text which allowed me to quickly make the purchase in an efficient and timely manner. Whenever there were a few hiccups in the process he pushed to correct them and get me in the know along the way.
As always, service was top notch. Got my car right in, communicated when the car was done, and service was excellent.
Very helpful and was a great experience overall I will definitely be coming back in the future
Joel and staff at INFINITI of Lynnwood are top notch, always great! Very attractive waiting area, complete with espresso!
Great customer service! The waiting room was very nice and comfortable. Easy to make appointment
Excellent Service. Marlaina was super helpful and easy to work with. she did not try to upsell anything which was a refreshing change to my past experiences with dealerships. It did take a lot of time for them to fix the issue but I was kept appraised of the situation throughout that time which is what one is looking for. Will go there again if I need service.
Had a very positive experience (great deal, responsive, proactive updates / communication) buying a new QX60 from INFINITI of Lynnwood.
Friendly,listen, respectful,no “hard sell or pushy behavior “ very good. Love the product, very well explained. Willingness to work with the customer.
Everyone was accommodating and willing to work with us. Friendly and with no pressure to sit down and talk numbers unless we wanted to. The entire car buying process was low stress.
They took good care of me and my vehicle. Great Service! Very professionals I’ll definitely comeback.
Worst car buying experience ever and I bought please of cars out of state Javier and Mario where very unprofessional and did not disclose what I was buying When the contracts where signed they acted like different people very unprofessional and impolite my car was polished and was delivered with massive swirl marks Aftermarket parts where done to engine which was never disclosed during purchase process I highly recommend going somewhere else to purchase
Inifinit of Lynnwood has been good to me! They far exceeded my expectations both for value and service. They have my business for life!
The valet option is amazing, the service provided brought my car back to life from the inside out.
Accommodating is the word I would use to describe the service department. Joel is a rock star!! He kept me informed. Was very helpful, worked around my schedule. Can’t say enough about Joel and Ben.
Very helpful great help def recommended thank you for everything was professional and quick and understanding
Everyone here is very nice and helpful. Their service is excellent and they take care of you the moment you enter the door.
Marlina was fantastic! Nice job on the repair of the damaged Modular box and sunroof seals,too.!
Best dealer in the in the world, Service manager is awesome. nothing more to say
The service was outstanding and the experience was excellent. Joel White, the Service Manager is the best. Kudos to him. I highly recommend Infinity of Lynnwood to others. I will be returning for my next service.
I was happy to find the exact car that was advertised & it was in beautiful shape. I felt heard when asking questions and expressing concerns. The team made the experience comfortable. I was happy with my treatment & satisfied with the transaction. My only hic-up was that I was told there would be a 90 day warranty but when we signed the paperwork, I was told there was no warranty. When I communicated that I was told there would be, the finance manager apologized but that simply was not the case. I made sure to have a Pre-Purchsse Inspection by ... Read More DealerRater - Oct 6, 2024
Overall just poor service, my sunroof was replaced but they failed to even vacuum the broken glass from the sunroof off of the moon roof screen shader and now there’s just glass that falls onto my seats. They said “they made to vacuum everything” which was a lie because I went around 1 corner and could hear the glass pieces going across the screen.
Very professionals, the process was very easy and smooth, good prices and great vehicles, I’m very satisfied with my purchase.
Joel is always incredibly helpful and kind. He is honest about what is needed and I never feel like he recommends something that is not needed.
It was the fastest and easiest purchase I've ever made at a dealership. They were super helpful and explained in detail on how my transaction would realistically work and went out of their way to help make my purchase happen.
I had a great experience with everyone at the dealership! They worked with me to secure the car I wanted, before I was even able to view it in person. Javier was with me the entire way, sending photos, and keeping me informed of progress. The actual signing/purchasing of the car with Hitoshi & Mario was probably the smoothest I've ever experienced. Highly recommend this crew!
The experience was fast and efficient. Friendly and helpful staff. Transparent negotiations. Great vehicle that we are very happy with.
I’ve purchased my last 3 cars from infinity of Lynwood and always had a great experience. I like that when I need to bring my car in for service I can use a courtesy car.
Great service and staff. I went in with an issue that I had more than two opinions on that were different. The folks at INFINITI in Lynnwood identified and addressed the issue, which was different from the others. It’s now fixed.
I have been going to this dealership for years. They always perform excellent service and their customer service does not disappoint.
i was please with service, communication and the timing during this service appointment. Thank you
This dealership is very professional, courteous and well-managed. It's a pleasant place to be if you need to wait while your vehicle's service is performed. The work is done promptly and correctly. I would recommend this dealership to anyone.
Everyone was extremely helpful. Traveled in from out of town and they even stayed late to get everything done. Very helpful and kind throughout the entire process.